Ive now set the following on the shared mailbox so that a copy of sent mail is in the shared mailbox sent items Copy items sent as this mailbox - On Copy items sent on behalf of this mailbox - on. Id explain that it is expected that the sent message isnt saved to the Sent Items folder of the shared mailbox.
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In Office 365 shared mailboxes dont require a license and cant be added to Outlook as an independent mailbox.
Office 365 shared mailbox sent items. Instead they are saved to the Sent Items folder of the person who sent the message. Configuring Sent Items Behaviour for Shared Mailboxes on Exchange Online Office 365 Office 365 is a little simpler in that it behaves like Exchange 2013 by using the Set-Mailbox cmdlet to configure the sent items behaviour. You cant sign in to a shared mailbox.
Instead you sign in to your own mailbox and then you open the shared mailbox. This is because in Office 365 a shared mailbox is designed to receive emails not to send emails. Create Sent Items Copy in Shared Mailbox Folder Sign in to Office 365 Admin center and go to the Home tab at the left side Expand the Groups tab and click on Shared Mailboxes List of mailboxes will appear select the Shared Mailbox to which you want to make changes.
Under here you have the options to put a copy of the sent email in the shared mailbox sent items The Solution for Exchange users. By default messages sent from the shared mailbox arent saved to the Sent Items folder of the shared mailbox. Emails can be sent as the shared mailbox itself or on behalf of it by member s of the mailbox assuming proper permissions have been granted.
This feature is designed to retain a copy of an email sent from the shared mailbox in the Sent Items folder of the shared mailbox. The Office 365 public roadmap has good news for customers with More control over Sent Items for Shared Mailboxes currently in development and testing. You can change that default behavior using the steps below.
Shared mailboxes in Office 365 provides a flexible and simple solution for multiple users to manage and communicating using a common mailbox and as an added benefit shared mailboxes in Office 365 by default does not require a license. Microsoft 365 and Office 365 default to storing sent items for messages sent with Send as and Send on behalf permissions in the assistants Sent Items only. Emails can be sent as the shared mailbox itself or on behalf of it by members who have proper permissions.
If your mailbox is located on Exchange Server 2010 or on Exchange 2013 CU9 or newer including Office 365 Exchange Online the Exchange administrator can configure Exchange to save sent items in the shared mailbox automatically. When sending an email from the Shared Mailbox 365 puts the message in the users Sent Items instead of the Shared Mailbox Sent Items. Microsoft 365 or Office 365 SMTP relay has higher sending limits than SMTP client submission.
Senders are not bound by the 30. If you want to allow everyone to see the Sent email in the admin center edit the shared mailbox settings and select Sent items Edit. Navigate to the Shared mailbox in Office 365 Click on the Edit option under Sent items.
This change will allow newly created shared mailboxes to retain a copy of emails. It doesnt require a license and cant be added to Outlook as an independent mailbox. Microsoft 365 or Office 365 SMTP relay does not require the use of a licensed Microsoft 365 or Office 365 mailbox to send emails.
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